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Questions

  • Technical Questions

  • The most common reason why a member cannot view scenes is because they're using the wrong account. You may have signed up for an account at an earlier date, forgotten about it, then signed up for a second account. Make sure you're signing into the account on which you made purchases. If you're sure you're using the right account & still can't view or download scenes, message support at cs@elxcomplete.com. Please do not contact Segpay for technical issues unrelated to billing. Please note that if you're a Playstation user, you may not be able to use that system to view scenes & will need to use your computer, phone or tablet instead.
  • Make sure you are using the correct username and password combination to log in. Make sure you use your username to login and not your email address. Check the sign up/purchase confirmation email you received after signing up if you don't remember your username. If you can’t find the email, try checking your email account's spam folder. Your username may also be temporarily locked out if your password was shared or compromised or too many login attempts were made from different locations or IP addresses within a certain timeframe. If you're still having trouble, message support at cs@elxcomplete.com Please do not contact Segpay for technical issues unrelated to billing.
  • In order to retrieve or reset your password, please visit the site you originally signed up on, click the members or login link and then click the "Forgot Password?" link on the login page. You will be asked to provide the email address you used to sign up to the site. Your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder. If you still can't log in, email cs@elxcomplete.com Please do not contact Segpay for technical issues unrelated to billing.
  • If you have discovered a bug or technical glitch with the site, message support at cs@elxcomplete.com Please do not contact Segpay for technical issues unrelated to billing.
  • While watching a movie, on the bottom right of the video player you'll see a black button that says "Download". Click it and you'll see a video format show up above the button. Right click the video format and select "Save as" or "Save link as" and choose the location of where you want to save the file. If you are using a mobile device, you will have to download the 480p version. If you want to view a higher resolution format, you must do it on a desktop computer. If you still can't download, message support cs@elxcomplete.com. Please do not contact Segpay for technical issues unrelated to billing.
  • If you are using a mobile device to stream or download, you MUST choose the 480p option for either streaming or download. We do not recommend that you attempt to stream or download any video in a resolution higher than 480p on a mobile device. If you are using Playstation or Apple TV Air Play, you must download scenes via a desktop web browser and transfer the scenes from there to your device in order to play them. You cannot stream or download on Playstation, Apple TV, or similar devices, as the browser on these devices doesn't communicate well with content behind paywalls. There are many possible causes of poor video playback. HD and higher quality videos require a faster than average internet connection and computer processor. If you have a slow connection, are using public or shared Wi-Fi, a cellular data connection, or older computer, you may experience problems. If you are experiencing poor playback you may try one of the following possible solutions:

    1) Unplug or turn off other devices using Wi-Fi or system resources and disable or turn off other open computer programs and apps, automatic data backup processes, virus protection and ad blockers that may interfere with HD video playback.

    2) Stop any other active downloads of system updates or files you may be downloading in the background.

    3) Try restarting your computer or device.

    4) Try a different device, if one is available to help you identify whether the problem is your device or your internet connection. 5) Try closing other browser windows or tabs you have opened.

    6) Try a different browser and see if that helps. We recommend the latest versions of browsers Google Chrome, Firefox If none of these solutions work, message support at cs@elxcomplete.com. Please do not contact Segpay for technical issues unrelated to billing.

  • You cannot watch scenes on your Playstation. While you might be able to watch trailers, Playstation does not usually allow for viewing scenes behind a paywall, where you have to put in a username and password. You will need to view scenes on your computer, phone, or tablet. If you insist on using your Playstation, you will need to download your scenes to your computer then transfer the files to your Playstation in order to view them. If this is an issue for you, please do not sign up for a membership or purchase scenes.
  • Billing Questions

  • At this time, we only allow payment through credit card.
  • Monthly memberships are charged once when you first sign up and again every 30 days thereafter until cancelled.

    Three month memberships are charged once when you first sign up and again every 90 days thereafter until cancelled.

    Recurring annual/yearly memberships are charged once when you first sign up and again every 365 days thereafter until cancelled.

  • Signing up for a membership is the most cost-friendly way to view porn on our site, but we understand that not everyone wants to commit. If you want to view one scene only, click Buy Videos to create a free account to see our Video on Demand options.
  • To cancel your membership please visit our authorized sales agent SEGPay by clicking here and lookup your transaction. Once your purchase is located, click the cancel icon. You will receive on-page confirmation as well as an email confirming that your account has been cancelled. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
  • Upon successful cancellation of your account, you will receive a confirmation email at the email address you used during signup. If you did not receive the confirmation email or don’t have access to the email address on file, you may visit our authorized sales agent SEGPay by clicking here and lookup your transaction. You will see whether it shows a status of active or cancelled/expired. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
  • We provide discreet billing for our customers. This means the description of transactions will not show the name of the site you purchased from. Your charges will show up as SEGPAY.COM*Andomark. When you signed up, you were sent a welcome email with your signup details and/or purchase information. To lookup a transaction please visit our authorized sales agent SEGPay by clicking here. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com. Please call immediately if you believe you were a victim of credit card fraud.
  • General Questions and Help

  • Total scenes uploaded may vary from month to month, but you will always get at least 4 new xxx scenes. As a member, you can download all scenes.
  • Yes, when you sign up for a membership, you can download all scenes. Yes, when you buy scenes individually, you can download them. If you are using a mobile device, you must download the 480p version. We do not recommend attempting to download any resolution higher than 480p on a mobile device.
  • If you're a member, we'd love to hear your feedback & suggestions. You can message us at olivia@ladyfyre.com. Be sure to include your username on this site. Please note that we do not hire models for "custom" videos, as in we do not accept payment for very specific scripts & then hire models to act out those scenes to your specifications. However, if you send us a suggestion that we like, we may choose to use your suggestion in an upcoming shoot.
  • You can find behind-the-scenes footage by clicking Categories then BTS.
  • We have now uploaded all of the older scenes which are allowed on this site. Note that the dates on each scene are not necessarily original release dates. Scenes originally released in 2016 & 2017 might show a date of 2018 or 2019. If you can't find a particular scene, try searching by Model.
  • If you are a MEMBER of the site (not just signed up for an account, but are currently paying for a membership), email olivia@ladyfyre.com for model suggestions. Please include your USERNAME in the email. We appreciate our fans, but we may only consider requests from current paying members. We promise to check out any model who you suggest, but we cannot promise that we will hire her. Sometimes models & studios just aren't a good fit. If the model you're requesting has a specific talent or thing about her that you love ("twerk Goddess", or "really good with dialogue") please also include that in your message. The more we know about a model, the better.
  • No, we cannot. We receive dozens of messages every week from fans asking us to teach them how to produce porn or how to get into the industry. I know our jobs are awesome, but they also keep us quite busy. If we offered advice & job training to everyone who contacted us, we'd never get any work done.
  • ALL new scenes (2018 - present) are available in 4K. Any scenes shot 2017 & prior are available in HD. If the video is not listed in 4K here, that means it's not available in 4K.
  • At this time we're only allowing streaming of 1080p & smaller. Browsers aren't yet capable of efficiently streaming 4K video.
  • Info coming soon...

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